Refund & Return Policy – Pallora Creations
At Pallora Creations, owned by Sarswati Dattatray Taware, we value our customers and strive to provide you with high-quality jewellery and a smooth shopping experience. Please read our Refund & Return Policy carefully before placing your order.
Returns
✔ Kindly check the product details, size, and specifications before ordering. Return or refund requests due to size or preference issues will not be accepted.
✔ Customers are required to bear a return shipping charge of ₹120, which will be deducted from the refund amount.
✔ For any damage-related claims, it is mandatory to record a 360° unboxing video in clear lighting at the time of receiving the package. This video will serve as proof for any claims.
✔ Returns must be initiated within 7 days of receiving the product. After this period, we will not be able to offer a refund or exchange.
To be eligible for a return:
The item must be unused and in the same condition as received.
It must be in its original packaging.
A proof of purchase is required.
Partial Refunds (if applicable)
Partial refunds may be granted in the following cases:
Items with visible signs of use.
Any item not in original condition, damaged, or missing parts not due to our error.
If approved, the refund will be credited within 7 business days to your original payment method.
Late or Missing Refunds
If you haven’t received your refund yet:
Recheck your bank account.
Contact your credit card provider – refunds may take some time to reflect.
Contact your bank – processing delays are common.
If you’ve completed all steps and still haven’t received the refund, kindly contact us at support@palloracreations.com.
Sale Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Exchanges (if applicable)
✔ We replace items only if they are defective or damaged. Minor variations in colour, design, or polish from the images shown on our website do not qualify for exchanges.
✔ Exchange requests must be raised within 24–48 hours of receiving the product.
✔ The replaced product will be delivered within 5–7 business days if approved.
✔ Orders will only be dispatched if the exact product is available. If not, the order will not be shipped.
To request an exchange, contact us at support@palloracreations.inor call us at +91-8975684784.
Shipping for Returns
✔ To initiate a return, please contact us via email at support@palloracreations.com.
✔ Customers are responsible for the return shipping charges.
✔ Shipping costs are non-refundable.
✔ If a refund is approved, the return shipping cost will be deducted from the refund amount.
✔ Shipping timelines for replacements may vary depending on your location.
Replacement Policy
Requests for replacement must be raised within 24 hours of receiving the item. Once approved, the replacement will be dispatched and delivered within 5–7 business days.